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FAQ
Quick answers to some of the most commonly asked questions. These questions and answers also incorporate our company policy and terms and conditions for our Home Delivery Service, and any orders that apply to our Home Delivery Service members or former Home Delivery Service members. If you do not find an answer to your question below, please click here to find additional help on our contact page.
General Questions
To experience the full pleasure of Boca Java gourmet coffee, pay close attention to the brewing process:
- First, we recommend you start with bottled or filtered water. Coffee is approximately 98% water, so your choice of water greatly impacts the taste.
- Secondly, we recommend using between 1 3/4 to 2 tablespoons of our gourmet coffee per 8 oz. cup of filtered water. Adjust measurement to your taste preference.
- Also, if time and equipment permits, we recommend using whole bean coffee and grinding the beans just prior to the brewing process.
Enjoy!
Our gourmet teas are handpicked from the finest gardens in the world. To indulge in the full flavor of our teas, we recommend the following brewing process:
- We recommend that you start with bottled or filtered water.
- Spoon one teaspoon of tea for each 6 ounces of filtered water. It is best to place the dry tea into an infuser that can be placed in a cup of water or in a tea press and then pour the boiling water on top of the tea.
- Allow it to steep for 3 - 5 minutes. Then pour into a cup and enjoy!
Check out our online coffee catalogue.
Visit our new TEA GUIDE for an explaination of the different types of teas we carry!
One of the greatest benefits of the Boca Java Home Delivery Service is its flexible delivery program. Boca Java provides its customers with tools to custom-design their own delivery schedule to meet their needs. Additionally, Boca Java communicates all shipments via email prior to the packages leaving our fulfillment center so no customer should ever receive an unwanted delivery.
If you received an email regarding an order that you did not want, please contact one of our customer service representatives at 888-BOCA-JAVA before the order ship date. We notify our customers via email before all orders are shipped. If you call prior to shipment, we can reschedule the order, change the order, or even cancel the order (Obligation shipments are required before any orders may be cancelled for Home Delivery Service members who sign up through a promotional offer with obligations.).
Should you refuse a shipment prior to contacting a Customer Care representative, Boca Java will charge a $25 return shipping and handling fee. This will be in the form of an electronic gift certificate and will be applied directly to your account.
If you received an email regarding an order that you did not want, please contact one of our customer service representatives at 888-BOCA-JAVA before the order ship date. We notify our customers via email before all orders are shipped. If you call prior to shipment, we can reschedule the order, change the order, or even cancel the order (Obligation shipments are required before any orders may be cancelled for Home Delivery Service members who sign up through a promotional offer with obligations.).
Should you refuse a shipment prior to contacting a Customer Care representative, Boca Java will charge a $25 return shipping and handling fee. This will be in the form of an electronic gift certificate and will be applied directly to your account.
- If coffee is included in your order, it typically takes us 48-72 hours to roast your coffee fresh to order and ship it out.
- If coffee is not included in your order typically we ship 24-48 hours from the time you place your order. Shipping dates may vary if order is placed on the weekend.
- We use UPS and USPS as our carriers. Depending on your location, this shipping time ranges from 1 to 5 days.
- Overnight and 2 day Express Service is available through UPS by specifying that at checkout. There is a surcharge for express services that are calculated at checkout.
Shipping costs vary based on weight, delivery method, and destination. Shipping costs are calculated and displayed at the time of checkout. If we incur increased costs for shipping and processing to certain addresses, an additional surcharge may be assessed. P.O. boxes, APO addresses, and shipments to Hawaii, Alaska, and all U.S. territories are assessed an additional $4 shipping charge ($8 for packages weighing more than 10 lbs.). Currently, we do not ship internationally.
We accept all major credit cards - Visa, MasterCard, American Express, and Discover. To pay by credit card, click on "view cart/checkout" after making your product selections. You will then be guided through the checkout and payment process. We also accept payment for non-club orders via Paypal.
Yes, we take credit card security seriously. To ensure your credit card is safe, we encrypt the information into a secure socket file. This file locks up your information and it cannot be viewed by outside parties, Boca Java employees, or our customer service representatives. We never display the entire card number on the screen.
Boca Java ships throughout the United States. We do not currently ship to Canada or any other international location.
Just click on Your Account and the menu will guide you through the process.
At Boca Java, we take customer service very seriously and we strive to exceed our customers' expectations in every aspect of our business, including our return policy. While we have a very tolerant return policy, we have refund policies in place to protect us from fraud-which ensures that we keep our product prices low for all customers.
Food Product Return Policy:
Because we are a roast-to-order coffee company with exacting freshness and quality standards, we do not resell returned coffee and therefore we only give store credit for returned coffee; however, if we send you items that are broken, defective, incorrect, or missing, we will re-ship the new item(s) at no charge. If we issue a credit, the first $25 will be applied to your Boca Java account as a store credit and the balance will be returned to your credit card. Your store credits will exclude shipping costs and are valid for 90 days from the date of issuance. If you cancel your coffee order after we begin roasting but before we ship your coffee, you will receive a store credit equal to 75% of the total order value, excluding shipping costs. All returns must be received within 30 days of the ship date.
Non-Food Product Return Policy:
Boca Java will exchange or replace any non-food product within 30 days of the ship date. After we receive your item(s), we will refund the full price of the item(s) minus shipping fees. The non-food return policy applies to all orders with the exception of items that were part of a promotional offer. For items returned that are broken, defective, incorrect, or missing, Boca Java will re-ship at no charge.
*All refunds are at Boca Java's discretion.
Food Product Return Policy:
Because we are a roast-to-order coffee company with exacting freshness and quality standards, we do not resell returned coffee and therefore we only give store credit for returned coffee; however, if we send you items that are broken, defective, incorrect, or missing, we will re-ship the new item(s) at no charge. If we issue a credit, the first $25 will be applied to your Boca Java account as a store credit and the balance will be returned to your credit card. Your store credits will exclude shipping costs and are valid for 90 days from the date of issuance. If you cancel your coffee order after we begin roasting but before we ship your coffee, you will receive a store credit equal to 75% of the total order value, excluding shipping costs. All returns must be received within 30 days of the ship date.
Non-Food Product Return Policy:
Boca Java will exchange or replace any non-food product within 30 days of the ship date. After we receive your item(s), we will refund the full price of the item(s) minus shipping fees. The non-food return policy applies to all orders with the exception of items that were part of a promotional offer. For items returned that are broken, defective, incorrect, or missing, Boca Java will re-ship at no charge.
*All refunds are at Boca Java's discretion.
Simply select the 'Enroll Now' button while visiting our Home Delivery Service page or while shopping for your coffee in our online store. At checkout, you will be prompted to select how often you would like to receive your coffee.
You may call our Customer Service department toll free at 888-BOCA-JAVA (888-262-2528). You may send us an email using the form provided on our contact us page.
Absolutely, just go to the "My Profile" section of Your Account and click on "My Shipping Address Book". From here you will be able to manage your shipping addresses.
Home Delivery Service purchases require a 2-bag minimum. For non-club purchases, there is no minimum amount; however, because of shipping and handling costs, larger orders may be more cost effective for you.
Yes, we do ship to P.O. Boxes, but a $4 surcharge will be charged per order that is in HI, AK, VI and PR. Unfortunately, we will not be able to provide our customers with tracking information for product shipped this way.
Enter the address as you normally would, but enter 'APO' for City, and 'AE' for State
Example:
Name: John Doe
Address 1: UNIT 10 Box 400
Address 2: (optional)
City: APO
State: AE
Postal Code: Use Proper Postal Code
This Address is: Select 'P.O Box'
A drop ship item is an item that gets shipped directly from the manufacturer rather than from our warehouse. Drop shipments have different return guidelines- they only offer a 30-day return opportunity and these returns include a 20% restocking fee. If a cancellation occurs after an item has been shipped, but before delivery occurs, the customer can refuse the package at the door; however, the customer will still be responsible for the 20% restocking fee, along with the shipping charges.
Certainly. The Home Delivery Service provides you with ultimate flexibility. You will be notified of every order in advance via email this will provide you with all the information necessary to make any changes.
Of course. As previously stated, the Home Delivery Service provides you with ultimate flexibility. You will be notified of every order in advance via email?this will provide you with all the information necessary to make any changes.
Your shipments are roasted to order on the date specified in your personalized home delivery account. You may change this online in real-time until the coffee is roasted. The account number specified in your Home Delivery account is charged for the shipment sent.
Boca Java is committed to a hassle-free membership cancellation and shipment-suspension process. You can use our online deactivation tool by clicking the Suspend Account link 24 hours a day, 7 days a week for qualifying accounts. If you are not offered the 'Suspend Account' option at your time of visit, please call Customer Care at the number below. If you would prefer to speak to a customer service representative rather than deactivate online, please call Customer Care at 1.888.262.2528 between the hours of 8:30 am and 5:30 pm ET Monday through Friday and a representative will personally assist you.
If you just need to skip a month or suspend your delivery temporarily, you can do that by logging into your account and going to your 'My Account' page. There you will see a link titled 'Home Delivery Self-Service'. Click on that link and you will find the tools to manage your account.
PLEASE NOTE: You may not cancel via email. You must use the online Suspend Account service to process your cancellation.
If you just need to skip a month or suspend your delivery temporarily, you can do that by logging into your account and going to your 'My Account' page. There you will see a link titled 'Home Delivery Self-Service'. Click on that link and you will find the tools to manage your account.
PLEASE NOTE: You may not cancel via email. You must use the online Suspend Account service to process your cancellation.
Nothing. Membership is absolutely free. The Home Delivery Service is designed to give you the convenience of continuous delivery of your favorite Boca Java gourmet coffee. To remain a member of this service, all you do is purchase a minimum of 2 bags of coffee at least every 6 weeks. You may cancel at any time with no cancellation fees or penalties. Cancellation must be done by phone during our normal business hours.
Yes. Just log-in to your personal account and go to the 'My Account' page.
Click on 'Manage Your Selections and Frequency' option and you will find all the tools to manage your delivery schedule.
Great new feature! There is no need to worry about remembering to call Boca Java to update your information. Your expiration date will automatically update before it expires so that you may continue to receive your freshly roasted coffee with out any delays.
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2002-2010 © Copyright Boca Java Corp. All Rights Reserved
2002-2010 © Copyright Boca Java Corp. All Rights Reserved
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