FAQ

• Why did Boca Java start this program?
  Boca Java, Inc has always supported our military. In Oct 2003, one of the troops in Iraq contacted us requesting a donation. We mailed out several boxes and received a nice email back in Nov 2003 that showed us how much they appreciated it. From that point forward, we have been sending regular shipments to the troops and we continue to get tremendous feedback on how much they appreciate it.
  
  In July 2005, we expanded our donation program to invite our customers to send an 8 oz bag of coffee to the troops.
  
  
• How do you get the troops addresses that you ship to?
  We get them through a variety of sources. Many troops will email us directly. Troops that we previously mailed coffee to will provide us addresses. We have utilized the USO for addresses.
  
  In addition, we have recently started asking our customers to send us addresses for any troops that are stationed in Iraq, Afghanistan, Kuwait and other surrounding areas. To send us an address of a troop that would appreciate some coffee, make a donation of at least one bag of coffee and you will be prompted for an address after you check out. We will do our best to honor the shipping address requested but cannot guarantee which unit/base it will go to.
  
  
• Do any troops qualify?
  Any troops that are active in any of our branches of service qualify.
  
  We cannot verify the final shipping destination, so we are on an honor system in requesting addresses to those shipping locations.
  
  
• If I provide you an address of a troop, will you guarantee a shipment?
  We cannot guarantee that we will ship to every address we receive. We have set-up a system to send coffee on a rotating basis on a ''first come- first serve'' basis. So the quicker you get us the address, the better the chance that troop will enjoy some great Boca Java coffee.
  
  
• How often do you ship coffee?
  Starting in July 2005, we are now shipping coffee approximately once a week.
  
  
• How do you ship?
  We ship through the United States Postal System using priority mail so they get it quickly. We only ship to APO and FPO addresses.
  
  
• How do you know if the shipping address is valid?
  We require an email address for every APO/FPO shipping address we receive. We send the troop an email asking them to verify their shipping address, confirm that they are in Iraq, Afghanistan, Kuwait or a surrounding area and to let us know how many troops are in their unit. The number of troops helps us determine how many bags to send.
  
  
• How many bags of coffee do you send to each troop?
  We typically send the coffee in boxes that holds 60 - 8 oz bags (over 2,000 cups of coffee). The number of troops in a unit, determines how many boxes we send. Most addresses we ship 3 - 5 boxes (over 6,000 ? 10,000 cups) and replenish the supply when they contact us letting us know it is out.
  
  
• What type of coffee do you send?
  We typically send a variety of ground coffee, including medium-roasted, dark-roasted and flavored (all in regular and decaf).
  
  
• Can I specify the type of coffee I want to send?
  Not at the moment but if that is an important concern, send us an email through Contact Us and it will be forwarded to our program coordinator. Please include ''COFFEE FOR TROOPS'' in the subject line.
  
  
• Do you only donate coffee to the troops?
  No, in addition to our great gourmet coffees, we have also donated our hand picked loose leaf teas, delicious gourmet hot cocoas, chai lattes, coffee grinders, mugs, coffee makers and more.
  
  
• Can I make a suggestion to the program?
  Absolutely. Send any comments, feedback, suggestions through Contact Us and it will be forwarded to our program director. Please include ''COFFEE FOR TROOPS'' in the subject line.
  
  
• Is my donation tax deductable?
  Unfortuantely, at this time, your donation does not qualify as being tax deductable.
  
  
• Does Boca Java make money on this program?
  No. We are doing this to show our support of our troops and give them a taste of home while they are making the sacrifices to protect us and be away from their families. With our matching program and the cost of shipping and handling, Boca Java does not profit from this program.